Yes, all appointments set by SOLD.com’s Concierge team are verified and confirmed with the consumer. We follow a clear process to ensure both the agent and the consumer are fully informed about the appointment.

How Appointments Are Confirmed

1. Consumer Confirmation:

   • As soon as you claim an appointment, the consumer receives an email confirmation.
   • This email includes:
     • Your contact information.
     • The date and time of the appointment.
     • What the consumer can expect during the meeting.

2. Automated Reminders:

   • 24 Hours Before: A text reminder is sent to the consumer.
   • 1 Hour Before: A final text reminder is sent.

3. Agent Notifications:

   • You’ll receive an email with the appointment details as soon as you claim it.
   • This email includes any notes from the Concierge team’s conversation with the consumer to help you prepare.

What Should You Do Next?

• Check the Agent Portal:
  Review all appointment details and any notes in the Referrals tab of your SOLD.com Agent Portal.

• Be Prepared for Questions:
  If the consumer is unsure about the appointment, reassure them by explaining its purpose (e.g., free home valuation, market insights).

Need Help?

If you have additional questions about an appointment or need support, schedule a call with our Agent Success Team:
Schedule a Call